Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (2M Solutions GmbH, represented by the managing directors Moritz Gresser and Marcel Wahl, Römerstraße 11, 88255 Baienfurt, Germany, Email: info@solutions-2m.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that was not necessary to check their quality, properties, and functioning.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete the following form and return it to us.

To 2M Solutions GmbH, represented by the managing directors Moritz Gresser and Marcel Wahl, Römerstraße 11, 88255 Baienfurt, Germany, Email: info@solutions-2m.com.
I hereby withdraw from the contract concluded by me for the purchase of the following goods: *
Order number: *
Ordered on: *
Received on: *
Name: *
Address: *
Date and signature: **
*Required field
**only in case of notification on paper